I HATE FC KERBECK.com - No Seriously I Hate FC KERBECK & Sons

Okay, so you are probably wondering, how bad can FC KERBECK be? Well here are some of the reasons why we hate FC KERBECK:

• Typical “price per month” only dealer - they won’t share the real numbers until you sign.
• They treat you like a NUMBER not a customer - they are only concerned about making their weekly, monthly, yearly quota for number of cars sold. Once they sell you a car, they will forget who you are.
• Their cars are over-priced - don’t be fooled by their monthly specials and sales. Check the Kelly Bluebook value prior to buying a car from FC KERBECK.
• They push your hot buttons - their salespeople will play on your emotions especially if you help them by revealing your hot buttons.
• They will get you to “Buy it TODAY!” - They will go to great lengths to give you the impression that you must buy today or else you will lose the car or the deal or some other thing.
• They won’t call you back - FC KERBECK never called me once to let me know that my car was ready to be picked up after being serviced. I even showed up to the dealership to find out the status of my car and no one knew where my car was, or if it was ready to be picked up. I told FC KERBECK that I will not come back until someone gives me a call. I NEVER GOT A CALL.
• Their “Not-So 100% Money Back Gaurantee” - I bought a car on a Wednesday and returned it on Saturday to have a punch list of items to be fixed (which they said should only take 1-2 days). Six days later I still didn’t hear back from FC KERBECK. On the seventh day, I tell them I no longer want the car. They said that since I returned the car for service (service that they originally agreed to do when I bought the car) that it no longer qaulified for the money back gaurantee.
• Everyone else hates FC KERBECK - No seriously! After I purchased my car from FC KERBECK, I told people where I got my car from and 75% of them said… “What are you crazy?”; “Why would you buy a car from FC KERBECK?”; “I’ve heard bad stories about them.” If you don’t believe it… tell 15 people that you are thinking about buying a car from FC KERBECK, and hear what they have to say.
• Their commercials are annoying - A dealership that has annoying car commercials will most likely be annoying to deal with.

Did you have a bad experience with FC KERBECK? If so, we want to hear about it. Send your comments, feedback, reviews, or stories to: ihatefckerbeck@yahoo.com

The following are several comments / reviews that people have written on the internet about FC KERBECK

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CRUDE, IGNORANT, PUSHY PEOPLE

Kerbeck has to be the absolute biggest thief in the business………..They also were not happy to hear that I was going to pay cash. I think they live for the (Bad, No Credit) people, so they can whack them with the 19% rate. Crude, Ignorant, Pushy People.

Comment taken from: Domelights.com - The Voice of Good Guys

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I WALKED OUT

I bought two vehicles from kerbeck. The last time I went in there the guy wanted to give me $2500 for my trade and I told him I was offered double that. He told me that It was a GM product and that was all it was worth. I walked out. I do not need to be played with like that…

Comment taken from: Domelights.com - The Voice of Good Guys

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LOCAL HACKJOB DEALER

(talking about Cadillac)… FC Kerbeck, a local hackjob dealer in New Jersey, has been advertising 2008 STSs and DTSs for half off. Off-course those vehicles really don’t exist, and if they ever did they were some sort of beat-up off lease example. While this might generate showroom traffic in the short-term, it has the long-term effect of cheapening the brand and destroy consumer confidence in the company and dealership.

Comment taken from: http://forums.vwvortex.com

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FORMER EMPLOYEE TALKS

I worked for Kerbeck Cadillac in Palmyra for a few years and their motto was…. “Do not let them leave the lot without buying a car”

Review taken from: Domelights.com - The Voice of Good Guys

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BREAKDOWN NIGHTMARE II

To read Breakdown Nightmare l click on the link below:

http://www.cadillacforums.com/forums/cadillac-cts-forum-2003-2007/122098-breakdown-nightmare-update.html

Ok so after 4 weeks of the car being at the dealer i finally get the phone call that she’s done. The top end of the engine completely rebuilt. So i call about 45 minutes before I get there so they know im coming, hoping they will have my car ready for me. Well i get there and have to wait about 30 minutes before they bring me my car. Ok great finally its here. Well i get in and start to drive home and notice a big crack in the dash by the defrost vent area. So i call and they tell me to come back. I get back and he says that he didnt do it because he only worked on the engine. So i say fine whatever ill suck it up and buy it myself. Ok im on the road again, about a mile away when i hear a god awful banging noise from my engine, then “service engine soon” message. Well i get out and look under my car and see a ratchet fall from the engine on to the street. Well i call again and they tell me to bring it on back. Well whatever happened in there messed something up and they took it back for another hour to fix. He now said he would order the dash part and install for me for the inconvenience.

Ok that all was yesterday… so today i had some keys cut and tried to program them. Im getting a service electrical system and service charging system messages on the DIC. I call up and he tells me when he puts the new dash on next week he’ll check it out….. god awful car nightmare. I want out, im thinking about getting a lawyer and just trying to get out of this mess of a deal.

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BREAKDOWN NIGHTMARE I

Ok so my 03 cts (39000 miles) broke down three weeks after i bought it and the dealer said they wont help me. I call a local shop who come and pick the car up. Say its a camshaft sensor and replace it. When they start the car it cranks over… backfires… then stalls out. Now it wont start anymore.

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TYPICAL “PRICE PER MONTH” DEALER

Typical “price per month” only dealer who doesn’t share the real numbers until you sign. I told the salesman I have done work in Charlie Kerbeck’s personal home, so I didn’t think I had to pick the deal apart- well, that got me a new lease with a cap reduction cost of 3% off of MSRP. Shame on me for “trusting” a car dealer. BEWARE!

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In June 2008, I purchased a used Cadillac from FC Kerbeck. I drove it off the lot that night, despite the fact that a punch list of items needed to be done to the car: A weather strip above the windshield needed to be replaced, the dash needed to be tightened, and the car needed to be detailed. I returned the car 3 days later to have these items finished. They said it would be ready in 1-2 days. However, it took much longer than that. They ended up keeping my car for 5 days and they never called me once to notify me that the car was ready to be picked up. I actually went to the dealer on the 4th day in hopes that the car would be finished. When I got there, no one knew where my car was or had any idea of the status of the car. They told me to stop back the next day. I said I am not stopping back until you call me to notify me that my car is finished. I left my phone number with the salesman to call me to notify me when the car was done. I never received a phone call the next day. By this time it was the Thursday before Fourth of July weekend and I needed the car to go down to the shore. I stop into the dealership once last time and my car was actually there. BUT…. the car had never been detailed (which they agreed to do). After realizing that the car was not detailed, I told Ed Mauer (salesman) that I no longer wanted the car and requested my money back, since they offer a money back guarantee. Ed said that I had the car for over the limit allowed for the money back guarantee. I argued that I only had the car for less than 3 days, and the dealer had the car for an additional 5 days in order to complete the items on the punch list. So the fact that they kept my car over the 5 day limit, screwed me when I wanted to return the car.

So…

It’s been 4 weeks since I originally bought the car and I am going to sell it already because of how upset I was during the first week of owning the car. If this is how they treat their customers, I don’t even want to imagine how bad they would treat me over the next 5 years of my lease. I am probably going to lose about $5k as a result of this experience, but I’d rather lose that much money than to have to deal with this RUTHLESS Dealership.

I strongly recommend that NO ONE… I MEAN NO ONE… ever purchase a car from FC Kerbeck. You’re better off going to another dealership and pay a little more than to buy a car from FC Kerbeck. I guarantee that you will have a better experience with a different dealership.

P.S: The other reason why I hate FC Kerbeck is because they treat you like a NUMBER. You are not a customer to them, you are a NUMBER. They only care about making their daily, weekly, monthly sales quota. They will try every trick up their sleeve to sell you a car. And after they sell you a car and you drive away, they wont remember your name (they may remember your face) but I guarantee after 2 weeks, they will forget who the hell you are.

Update 8/13/08

After posting several negative reviews about FC Kerbeck on the internet, I get a call from FC Kerbeck. It is from a guy named Joe. He leaves me a message “So I saw you had a posting on DealerRater.com and I’m calling to try to understand what went wrong and try to make you happy.” I called Joe back and told him what happened to me. I told him that this experience has been so bad, that I do not even want to drive the car anymore. He asked me “Is there anyway we can make you happy?”. I responded “YES, you can take back this car. I am not even asking for a full refund. I’ll take the gross value of the car less my trade-in of $4,000.”. He said he would call me back with an offer….

It’s now September 1, 2008 and I haven’t received a call back from FC Kerbeck even after I made several attempts to get in touch with them. So, I guess my prediction was right… after 2 weeks, they will forget who the hell you are.