I HATE FC KERBECK.com - No Seriously I Hate FC KERBECK & Sons

Okay, so you are probably wondering, how bad can FC KERBECK be? Well here are some of the reasons why we hate FC KERBECK:

• Typical “price per month” only dealer - they won’t share the real numbers until you sign.
• They treat you like a NUMBER not a customer - they are only concerned about making their weekly, monthly, yearly quota for number of cars sold. Once they sell you a car, they will forget who you are.
• Their cars are over-priced - don’t be fooled by their monthly specials and sales. Check the Kelly Bluebook value prior to buying a car from FC KERBECK.
• They push your hot buttons - their salespeople will play on your emotions especially if you help them by revealing your hot buttons.
• They will get you to “Buy it TODAY!” - They will go to great lengths to give you the impression that you must buy today or else you will lose the car or the deal or some other thing.
• They won’t call you back - FC KERBECK never called me once to let me know that my car was ready to be picked up after being serviced. I even showed up to the dealership to find out the status of my car and no one knew where my car was, or if it was ready to be picked up. I told FC KERBECK that I will not come back until someone gives me a call. I NEVER GOT A CALL.
• Their “Not-So 100% Money Back Gaurantee” - I bought a car on a Wednesday and returned it on Saturday to have a punch list of items to be fixed (which they said should only take 1-2 days). Six days later I still didn’t hear back from FC KERBECK. On the seventh day, I tell them I no longer want the car. They said that since I returned the car for service (service that they originally agreed to do when I bought the car) that it no longer qaulified for the money back gaurantee.
• Everyone else hates FC KERBECK - No seriously! After I purchased my car from FC KERBECK, I told people where I got my car from and 75% of them said… “What are you crazy?”; “Why would you buy a car from FC KERBECK?”; “I’ve heard bad stories about them.” If you don’t believe it… tell 15 people that you are thinking about buying a car from FC KERBECK, and hear what they have to say.
• Their commercials are annoying - A dealership that has annoying car commercials will most likely be annoying to deal with.

In June 2008, I purchased a used Cadillac from FC Kerbeck. I drove it off the lot that night, despite the fact that a punch list of items needed to be done to the car: A weather strip above the windshield needed to be replaced, the dash needed to be tightened, and the car needed to be detailed. I returned the car 3 days later to have these items finished. They said it would be ready in 1-2 days. However, it took much longer than that. They ended up keeping my car for 5 days and they never called me once to notify me that the car was ready to be picked up. I actually went to the dealer on the 4th day in hopes that the car would be finished. When I got there, no one knew where my car was or had any idea of the status of the car. They told me to stop back the next day. I said I am not stopping back until you call me to notify me that my car is finished. I left my phone number with the salesman to call me to notify me when the car was done. I never received a phone call the next day. By this time it was the Thursday before Fourth of July weekend and I needed the car to go down to the shore. I stop into the dealership once last time and my car was actually there. BUT…. the car had never been detailed (which they agreed to do). After realizing that the car was not detailed, I told Ed Mauer (salesman) that I no longer wanted the car and requested my money back, since they offer a money back guarantee. Ed said that I had the car for over the limit allowed for the money back guarantee. I argued that I only had the car for less than 3 days, and the dealer had the car for an additional 5 days in order to complete the items on the punch list. So the fact that they kept my car over the 5 day limit, screwed me when I wanted to return the car.

So…

It’s been 4 weeks since I originally bought the car and I am going to sell it already because of how upset I was during the first week of owning the car. If this is how they treat their customers, I don’t even want to imagine how bad they would treat me over the next 5 years of my lease. I am probably going to lose about $5k as a result of this experience, but I’d rather lose that much money than to have to deal with this RUTHLESS Dealership.

I strongly recommend that NO ONE… I MEAN NO ONE… ever purchase a car from FC Kerbeck. You’re better off going to another dealership and pay a little more than to buy a car from FC Kerbeck. I guarantee that you will have a better experience with a different dealership.

P.S: The other reason why I hate FC Kerbeck is because they treat you like a NUMBER. You are not a customer to them, you are a NUMBER. They only care about making their daily, weekly, monthly sales quota. They will try every trick up their sleeve to sell you a car. And after they sell you a car and you drive away, they wont remember your name (they may remember your face) but I guarantee after 2 weeks, they will forget who the hell you are.

Update 8/13/08

After posting several negative reviews about FC Kerbeck on the internet, I get a call from FC Kerbeck. It is from a guy named Joe. He leaves me a message “So I saw you had a posting on DealerRater.com and I’m calling to try to understand what went wrong and try to make you happy.” I called Joe back and told him what happened to me. I told him that this experience has been so bad, that I do not even want to drive the car anymore. He asked me “Is there anyway we can make you happy?”. I responded “YES, you can take back this car. I am not even asking for a full refund. I’ll take the gross value of the car less my trade-in of $4,000.”. He said he would call me back with an offer….

It’s now September 1, 2008 and I haven’t received a call back from FC Kerbeck even after I made several attempts to get in touch with them. So, I guess my prediction was right… after 2 weeks, they will forget who the hell you are.